Refunds and Returns

As all of our products are made to order, we do not offer refunds, returns or exchanges for change of mind. Please choose carefully before placing your order. 

If your order arrives damaged or faulty, or you receive the wrong item, please contact us within 14 days of receiving your order. Include your order number and clear photos of the issue so we can investigate with our print partner and arrange an appropriate resolution.

Where required under Australian Consumer Law or the New Zealand Consumer Guarantees Act, we will provide a repair, replacement, or refund for products that are faulty, not as described, or otherwise fail to meet your consumer guarantees. 

As our products are made to order, orders cannot be changed or cancelled once production has begun. If you need to make a change, please contact us as soon as possible after placing your order, and we will do our best to assist before production starts. 

Please ensure your shipping address is correct when placing your order. We cannot accept responsibility for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, any costs associated with reshipping the order may be the responsibility of the customer. 

Please note that slight variations in colour may occur due to the differences in screen displays and the print-on-demand process. These minor variations are not considered faults.

If you have any questions or concerns about your order, we'd love to help. Please get in touch via our Contact us page.